Unlock Your Pet's Freedom with PetSafe's SmartDoor Collar Activated Dog and Cat Door

John Perez: Install was pretty straightforward, template helps and the dog door fit perfectly. My issue is with the lock mechanism itself and the door flap.

1) The lock is inconsistent we have to constantly adjust sensitivity sometimes it won't unlock for our dog. Which causes him unnecessary confusion. The lock mechanism is also very loud. We can hear it upstairs at night and it's woken us up a few times.
2) The flap doesn't lock right away once the dog comes thru and our cats have been very curious enough to the point theyve timed it and have gotten out. This causes us to have to watch them often when the dog goes out sort of defeating the purpose. And lastly the flap has on more than one occasion hit our dog on the back side of his legs and upper torso hip area enough to wear he's welped a bit.

It's a good product and it's helped us. I just wish they would address these issues.

United States on Nov 11, 2022

Robbert van der Ende: Noting wrong with the servicve, but more with the product. We have three animals. One bigger dog and two smaller animals. The tags that work with the bigger door are way too large for the smaller animals and although there are smaller tags available for other (smaller) pet doors, they are NOT available for the bigger doors, which is an oversight on the part of the manufacturer in my opinion. please take this into account.

Germany on Oct 10, 2022

Anna: Ich kann die ganzen guten Bewertungen leider überhaupt nicht nachvollziehen. An den Seiten ist leider ein Spalt, sodass die Lift sehr stark durchzieht. Zudem konnte ich nicht finden wie man die den Hunden implantierten Chips speichert. Zuletzt muss ich leider sagen dass ich die Qualität für den Preis wirklich schlecht finde.

Germany on Dec 20, 2021

BASSEGODA Alina: Cambió por completo nuestra dinámica con los perros. Ahora son mucho más autónomos, y se sienten más libres y seguros. Pueden estar con nosotros cuando quieran (casi todo el tiempo) pero también pueden salir si lo necesitan a cualquier hora. Antes teníamos que dejarles la puerta abierta, y entraba el viento y el polvo... y teníamos que estar pendientes de cerrar en cuanto fuera posible. Fue una gran compra.

Mexico on Jun 12, 2021

françoise girault: Pas le choix de l'achat pour la chatière produit chère livraison rapide

France on Feb 28, 2021

Stephen Davis: The first one that I had, lasted about 15 years, and this replacement looks to have similar quality.

Canada on Jul 18, 2020

Joseph Q. HughesJoseph Q. Hughes: There are pretty mixed reviews about this product so I'm going to try to clarify a few things. As other people have indicated, there are a couple different versions. The original version has a clear door with an extruded "range" knob whereas the newer version has a frosted door with a flush "sensitivity" knob. Some have complained about the older version. I received the newer version so can't comment with that respect. There are actually 3 different versions, though. Lowe's sells a version of this door which is "iris" compatible. This is a replica of the newer version of the door but can be distinguished by one additional "4th" blue LED as the leftmost indicator marked "link". I lucked out and got the "Lowe's" version of the door. As such, here is my review accordingly:

This door is excellent. Some complain about range, intermittent ID recognition failure, magnet strength, binding, installation, etc., none of which I have noticed. If there is a range or recognition failure, it is probably caused by RF interference in the area. Mine works great and has not "forgotten" any of the 3 keys. After experimenting with a number of different pet doors,...

United States on Mar 19, 2015

J. Sechrest: I reluctantly purchased this doggie door after reading all the terrible reviews, as a last resort. We are a family of cat lovers who inherited a dog when a family member passed away and are learning to live with him. He had a doggie door his entire life before us but when we took him in we chose to try to train him to ask to go outside so our cats didn't get out. We spend 2 years trying to train him and all we ended up with is a wall in our hallway that needed sheetrock replaced because he peed on it repeatedly and LOTS of frustrations. We decided to try a regular doggie door and see how our cats did going out because we couldn't find any electronic doggie door with even semi-good reviews. The cats loved going out but one started roaming too much and another one loved to hunt and brought us lots of half dead animals (lizards, mice, moles and SNAKES). We also had 2 stray cats decide to wander in our house in the middle of the night. Waking up to a strange animal in your house is no fun. I include these things for anyone considering a traditional doggie door who has never had one.

On to the Petsafe electronic door. We ended up having our handyman...

United States on May 04, 2012