SR SUN RISE 12" Luxury Rainfall Shower Mixer Combo Set for Bathroom

JOHN WIRE: Very happy with the unit. Finish is great, packaging was very professional. Installation instructions very on point and easy to follow. I would highly recommend this to a friend. Customer service was over the top. I wanted to change the finish to mate black, they shipped me the new pieces no charge. Thank you Sofia!

United States on Sep 12, 2023

Amazon Customer: The shower feels solid and well built. It looks beautiful too. One wall cover plate is missing but customer service is easy to use. Sofia is quick to to put an order with no hassle.

United States on Sep 07, 2023

Jane: Very nice looking and working product. Unfortunately a small piece of the handle was broke when we finally were able to install the system. It was "outside" the return window for Amazon so I contacted the company using their support system. They answered immediately and are sending out the faulty piece. I am very impressed with this company!

United States on Aug 31, 2023

pago: We bought a rain shower system over a year ago and it ended up separating on the side letting out alot of water everytime we used. We contacted sunrise after we noticed it says on description here it had a 10yr warranty and a 24hr service. I immediately spoke to someone and helped right away with an email to correspond. Sent a couple of pictures showing damage to Sofia and after Gigi replied saying I would get a replacement no problem. It arrived a couple of days later by amazon. The whole process was so easy and quick. Would definitely buy from this business again.

United States on Aug 15, 2023

Eric FordEric Ford: This is a really nice modern shower, but it’s tricky to install.
1. The instructions are very confusing and need to be more clear, especially when you are trying to figure out how to set the depth of the valve body in the wall for proper clearance with your tile. Luckily, this is a brand new construction and I had access still to the plumbing on the other side of the wall. I had to make some slight adjustments for the cover plate to fit tight up against the tile. All the measurements are in millimeters.
2. The fixtures are secured using Allen set screws. The Allen wrench provided is too short and it makes it really difficult to tighten the screws because there is not much room between the cover plate to tighten the screws. I was able to use a pair of channel locks to hold the wrench to access the tight space.
3. The shower head Allen screws don’t face down. This makes it difficult if you don’t have much clearance with your ceiling.

Overall it’s a nice shower, but be prepared for some frustration during the installation.

United States on Jul 26, 2023

George: Excellent quality and looks amazing! All metal including the handheld attachment. I've seen shower sets that are not as nice as this one for 4 times the price at the big box stores!

Canada on May 13, 2023

Daniel N: I was leary on this new design, which has push buttons to turn on and off on the shower. It works great. No know to twist. Pushing button is easy when needing to pause to soap up.

Canada on Apr 22, 2023

VH: This system is beautiful, sturdy and solid. We bought 2 systems and both working well. The customer service at SR Sunrise was fantastic and very efficient. I originally contacted the seller via Amazon because I was missing the metal covers for the screw hole on the knob, for both shower systems. They informed me that the supplier said that they didn’t come with covers. Was disappointed with this because a family member bought the same system and theirs came with the covers. So I contacted SR Sunrise directly and Rito from customer service assured me that they do in fact have covers and will have them sent! He replied in less than 24 hours, was so helpful and I received the covers within 1 week.
Excellent customer service I would definitely recommend them!

Canada on Mar 16, 2022

Dive: Le produit est arrivé dans le délai prévue dans un bon emballage. La qualité visuelle du produit est excellente et la valve a été facile à installer en remplacement de la valve existante qui était défectueuse. Le système a bien fonctionné durant 3-4 mois mais ensuite la valve s'est mise à fuir chaque soir après les douches de sorte à accumuler très doucement de l'eau dans la cavité intérieure de la tête de douche jusqu'à ce qu'elle soit pleine (5-6 heures plus tard) et alors un déversement bruyant survient alors que la tête de douche rejette une partie de l'eau accumulée. Cette situation se produit pratiquement chaque soir. En plus de ce problème de fuite, la tête de douche est beaucoup plus bruyante que celle que j'ai remplacé dû à la grande cavité intérieure.

Aucun ajustement de la valve n'est possible et malgré un avis au vendeur, aucune réponse, solution ou remplacement n'a eu lieu. Je vais donc devoir encore une fois, changer de système ce qui me coutera un autre 1000$ avec le matériel et la main d'œuvre. Une compagnie responsable aurais au moins remplacé la valve fuyante. Je ne suis vraiment pas content de la qualité de ce produit...

Canada on Jan 29, 2022

Donald Macculloch: Very Slick and easy to install (once you figure out their very unique descriptions). Excellent quality and value for the money. Works and looks amazing !

Canada on Dec 30, 2020