2020 Smart Door Lock: Latest Technology for Home Security

Adebimpe: This lock has been a game changer for my household. I had an issue with my lock and contacted their customer service, they sent me a new one after troubleshooting didn’t work. Very grateful they were so responsive.

United States on Nov 07, 2023

SAAD G.SAAD G.: Overall, the locks work great! I ordered four locks, but one of the locks had a battery issue after around 8 months of using it - it was asking to change the battery every two days or so. I contacted customer service and they responded very quickly and sent me a new lock. So far, it has been working great and I have not experienced any issues with it. The other three locks work perfectly fine - no issues with the battery, the fingerprint reader, and the lock feature - it all works amazing. Would definitely recommend for others to buy and great customer service if you encounter a problem!

United States on Oct 17, 2023

Brandon Pena: It is really a good lock. Believe the 1st lock didn't have the right screws. I spoke to customer service. I was chatting with a guy name Jackson. He was very professional. He troubleshooted the lock with me, then determined to send me a replacement lock. I got it installed and it works perfectly. Jackson was courteous, patient and very professional. Thank you Jackson and Smonet. Job well done.

United States on Oct 14, 2023

Jean-Philippe Basque: I really love this product, I called their support line because I lost one of the components while reinstalling the lock on a new door and they replaced it with no problem!

Canada on Sep 04, 2023

Aditya: Easy to install and operate. App integration is nice, pretty much everything can be done on app. Customer support is great for any help needed with installation or operation.

Canada on Jul 13, 2023

Wong of SF: The SMONET Keyless Entry Door Lock is an impressive piece of home security technology that has improved my overall experience with smart locks. The installation process was a breeze, requiring me to remove my older smart lock and install the new one using just four screws. Thanks to the deadbolt on my door being identical to the new one, I didn't have to deal with the hassle of replacing it. I simply left the old deadbolt in place and installed the new smart lock over it. This feature made the transition exceptionally smooth and was greatly appreciated.

Pairing the smart lock with the TTlock app was equally straightforward. The app is user-friendly and intuitive, making it easy to set up and pair via Bluetooth. It did not take much time to familiarize myself with the app interface, and I was up and running in no time.

An optional G2 gateway purchase allowed me to utilize Alexa voice commands for additional controls, adding another layer of convenience to this smart lock. The process of pairing the TTlock with the G2 gateway was effortless, allowing for a seamless integration with my smart home setup.

The user management system on the TTlock app is robust yet...

United States on Jun 05, 2023

Fanny thibeault: Compliquer un peux à assembler vue que ses en anglais seulement un peux déçue par rapport au prix payer d'après moi sa vaut moin en plus sa prend un autre morceau pour pouvoir debarer ou barer la porte à distance avec ton cell ... on m'a vendue du feux pour ce produit mais enfin de compte il est juste ok

Canada on May 05, 2023

Judy: The lock cylinder was broken after 10 months. The door was locked and I have to spent lots of time of open it manually. Don't understand how it happened.

Customer service was good. The part was delivered in 3 days after they got the contact information.

Canada on Feb 07, 2023

Hitherand Yon: The locksmith guy wasn't familiar with it, but installed it without any significant problems, and pointed out that its neoprene seal will protect it again water damage in driving rain, which appears to have impaired three previous locks of ours of a better-known brand (that starts with "Sch"—never again).
Being able to lock and unlock with the app is nice. The Auto-lock feature is quite useful. The automatic record of locking/unlocking (but only when that's done with the app) is a bonus. The remote locking would be useful, but requires a Gateway, which is a separate purchase. The best feature (when it works) is being able to give someone an eKey or Passcode for a set date and time period (so a tenant's access automatically expires at the end of their tenancy period), or one-time only, or on a recurring basis.
The key (no pun intended) phrase here is "when it works". After nearly a month's use, the biggest problem is the software, which has confusing interface issues, and curious glitches. For some reason, the lock/unlock settings have reversed. (The FAQ acknowledges this problem, and suggests a fix by switching a toggle "on the back panel", which we have no idea what that...

Canada on Sep 10, 2022

alan933: Install: This only should have taken about 20-25 minutes to install but because I had a window frame ridge I had to file that down to get the lock mount on the inside to fit. Entire time for me was 45 minutes and a lot of sweat. That wasn't their fault. The strange thing is the inside lock mount is wider than the outside lock mount so I didn't have to file anything for the outside mount.
I did drill the hole in the door for the upper screw mount (with supplied drill bit) but couldn't use the supplied templates because my window framing on the door prevented that from setting correctly so I merely positioned the lock, held the gasket in place and removed the lock marking the hole with the rubber gasket. I thought I had it correctly positioned but it was a little off and the bottom part of the lock and the top screw didn't line up just right. I had to try to bore the hole wider to get it to fit. When I did this the supplied drill bit broke. I also thought the mounting hardware illustrations and which screws to use could have been better illustrated.
Usage:
When I downloaded the app from android play store I immediately got a warning saying that that app could be harmful to...

United States on Aug 22, 2021