SMONET Bluetooth Keyless Entry Smart Deadbolt with Fingerprint and App Control

Karen Jones: The media could not be loaded.  I initially purchase the Smonet deadbolt fingerprint lock April 2021. I am a caregiver for my Mom who is suffering from Alzheimer’s dementia and I needed a lock that would alllow access to CNA, Aids, physical therapist and family members without needing to pass out a bunch of keys. I solely rely on the fingerprint because of my situation. The best thing about the fingerprint option is that you can add and delete prints in seconds. The app is easy to use and understand. The initially installation and app setup took about 35 minutes.

It is now 2023, and my Smonet lock suddenly stopped locking and opening. :( I contacted Smonet which was initially frustrating because I am a baby boomer who is used to calling costumer services and talking to a live person. However, Smonet replies to you through via email which frustrated me because I have 24k emails so I thought they didn’t rely at first, so I contacted Amazon and waited until I got a reply from Smonet via email.

CSR Mr. Jackson, began to troubleshoot with me via email. It was frustrating at first because I am 60 years old with minimal technical capabilities, thankfully, Mr....

United States on Oct 24, 2023

ADRIANADRIAN: I recently upgraded my home security with the Smonet Smart Lock, and it has truly transformed the way I think about safety and convenience. The included step-by-step instructions and user friendly app made setup and installation easy. Not to mention, Excellent Customer Service from Winter @ Smonet Smart Lock tech support, who was able to answer all my doubts and concerns about the lock in a promptly and efficient manner. The Smonet app is very user-friendly. I can control the lock remotely (using a hub), manage access permissions for family and guests, and receive real-time alerts on my smartphone. It's a game-changer for convenience and peace of mind. The feature that I like the most is having "Access Control" - Granting temporary access to guests, or service providers has never been easier. The Smonet Smart Lock allows me to assign unique codes and set specific access times, giving me full control over who enters my home. In summary, this is our first Smonet Smart Lock and we are planning on buying more for the house since it has exceeded our expectations . It combines robust security features with a user-friendly app, making it an essential addition to any home. If you're...

United States on Oct 08, 2023

RM: Installation was easy but the striker plate was too small to replace my existing one. Kept the existing plate it works. Does not cover as much area on the door outside as inside. It should not have been a problem but when I removed the old electronic lock discovered previous installer put a hole in the door which is not covered.

United States on Sep 09, 2023

Britincali: Bought the first one NOV22. It was easy to install. The fingerprint feature never worked but the keycode, tag and app did.
That one lasted 3 weeks before failing to lock/unlock. The deadbolt basically wouldn't move.
Contacted supplier and they sent a new one.
That one lasted 7 months before doing the same. The batteries need to be changed every month or so.
I've contacted them again but I think these are just too cheaply made to be of worth. They're protecting your house and family. Or rather they aren't when they don't work!

United States on Aug 03, 2023

J&G: I bought the lock for my patio access door. Installation was easy until I hit a snag. The small cable that connects the front keypad to the inside part white the battery pack was defective. If routed through the small round hole as indicated in the instructions it bends so much that when the inside part is bolted together it losses power. I tried putting it together many ways without success. I reached out to customer service and they were super responsive and I guess this is a known issue as they sent me a replacement unit right away. I found that if the cable is routed through the higher part of the mounting plate it does not bend as much and works fine. Now is all working ok and so far it’s been two weeks working without issues. Overall very happy with the lock and very impressed with the level of customer service.

United States on Jul 19, 2023

LOCAL75: The lock installation started with a hiccup. The door hole for this lock was larger than the hole I had. I had to buy a jig to enlarge the hole.

The rest of the installation went without a hitch, until trying ti pair the lock to the app on my phone. The online instructions as well as the app directives are a little vague. After several attempts (many days) in many different ways, I was about to send the unit back when I decided to give support a shot by sending an email.
I was lucky enough to land in the hands of Jackson. He/She was very fast at replying and gave detailed instructions on how to get the lock to pair with my iPhone. Everything works as it should now. 5-star for after purchase service.

Canada on May 07, 2023

Terra: Seller harassing me to change prior bad review, offering refund if I change the review 1st. Cant reachAmazon to complain.
It was terrible from the beginning, terrible instructions, couldn’t get app to recognize the lock, had to manually add codes on the device, tech support didn’t help and it is awkward to teach visitors to my home how to enter their code, then when they do it wrong, it locks them out for 24 hours. I climbed in a window of my house last night up a ladder because my husband didn’t understand the peculiarity of the keypad not accepting the first couple of numbers entered Now I have to manually program it again - this will be the 4th time; takes at least 30 minutes with the stupid little manual not written by a speaker of English… Just ordered a schlage to replace the smonet. I know that Schlage is excellent and regret not paying the extra cost initially

Canada on Mar 19, 2023

Masood Rahmani: It’s been few month I purchased, still works perfect. Installation is a little tricky other then that it’s beautiful tool. Does it’s job perfectly! It’s fast and quit that’s what I like the most.

Canada on Jan 04, 2023

Reyla: I was a little hesitant on getting this because of some reviews about the fingerprint opening option but my works fine with everyone in the family. You need to put you finger front different angles when you are setting the fingerprint option to work correctly.
The only thing was hard for me was the installation as the hole in the door need it to be bigger and I had to run to the store to get the tool to do it.

Canada on Sep 24, 2022

Marwa: Majority of the stuff don’t work! So it works backwards also keypads don’t work without press the card button but keys works like old fashion way. So I find it ridiculously. Nothing like they mentioned or described. The good thing is that they’re will to fixing or send replacement units the issue is solved.

Canada on Jul 20, 2022