SMONET Fingerprint Electronic Deadbolt Door Lock: Keyless Entry, Ekeys Sharing, App Control & Monitoring for Home & Hotel Security

KyleKyle: Unfortunately the motor in the lock malfunctioned after about six months, but I was surprised by how easy it was to work with their support. The tech was very helpful and after sending a video of the issue a replacement was mailed out. Very happy with with process and support personnel.

United States on Oct 23, 2023

PalPal: I researched all the smart locks for my main door and I am using SMONET SMART DEADBOLT Door Lock for almost 2 years. The fingerprint reader and the auto lock are very accurate. My kids are very happy with this smart lock as they do not need to carry physical key all the time.
Nice to be able to create a pass code for visitors, and then delete the pass code when no longer needed.
But suddenly last week, it stopped working. I tried everything but did not work. then I contacted customer service and left the massage.
Winter from customer support called me same day to find out the problem even with time zone difference and help me out to identify the issue. The lock is malfunctioning.
I really want to use the SMONET Smart lock in future too.
I highly recommend this product.

United States on Oct 17, 2023

Charles: It's extremely easy to install and the quality is very good. 10/10!

Canada on Oct 07, 2023

steven mueller: Decent electronic lock for the price point. Liked the fingerprint to open options. Especially if your hands are full. The first lock quit working after about 18 months. I reached out to the manufacturer, they sent me a new lock free. 15 minutes to install.

United States on Oct 05, 2023

isa chatanay: La fonction "passage mode" est pratique pour éviter que la serrure se ferme automatiquement quand on est à la maison, mais ce serait mieux si on pouvait l'activer/désactiver sur la serrure, plutôt que sur le téléphone (qu'il faut approcher de la porte).
Dommage de ne pas pouvoir mettre nous-même les codes qu'on veut (les codes fournis sont compliqués à retenir).
Ne prend qu'une empreinte (ce serait pratique de pouvoir en mettre 2, le pouce et l'index).
Dommage de ne pas pouvoir fermer manuellement la porte à l'aide du clavier. Il faut chaque fois sortir son téléphone pour enlever le "passage mode".

Mais je n'ai pas exploité toutes les fonctions, et pas lu entièrement la notice: pour savoir si ces choses sont possibles, bien lire tout.

Ma serrure est déficiente depuis le début sur l'alerte du niveau des batteries. A peine 2 semaines après l'installation, la serrure me disait "battery low, change it". Alors que sur mon aplli, elle était chargée à 90%. Donc l'alerte vocale n'est pas fiable.

Ce qui est bien: peut s'ouvrir avec clé, code, badge ou empreinte. Le choix de toutes ces options est très bien.

Serrure correcte, mais...

Canada on Oct 03, 2023

Nena: Me encanta como trabaja, solo que el folleto de instrucciones para instalar no es muy claro y se me hizo un poco difícil. Pero una vez instalado trabaja muy bien por el momento. Tengo menos de 24 horas usándolo pero se me hace súper práctico cuando vengo de compras y no necesito buscar mi llave solo pongo la tarjeta.

United States on Oct 01, 2023

Rickodebest: I recently had an excellent experience with this smart lock and its customer support team. Initially, I was thrilled with the lock's features and easy installation. It worked flawlessly for several months, but then I encountered an unexpected issue.

When I reached out to their customer support, I was pleasantly surprised by their responsiveness and willingness to help. They patiently walked me through some troubleshooting steps, and when it became clear that the lock needed replacement, they promptly arranged for a replacement unit to be sent to me.

The entire process was hassle-free and handled with utmost professionalism. I received the replacement lock quickly, and it has been working perfectly ever since. The support team's dedication to ensuring customer satisfaction left a lasting impression on me, and I couldn't be happier with both the smart lock and the exceptional service I received. I highly recommend this product and their support team to anyone in need of a reliable and customer-centric smart lock solution.

United States on Oct 01, 2023

Andrea D: The Keypad stopped working after a few months. I reached out to SMONET directly and Jackson was so helpful communication all the steps requuired to have the issue resolved. Probably the best customer service I have received. Even followed up a few weeks later to make sure there were no more outstanding issues. Thank you Jackson all your efforts, very professional and your help was much appreciated. Thank You. Also happy with the product. So easy to use and connect to my phone for use an monitoring. Definitely recommend.

Canada on Sep 27, 2023

Jesenia: I purchased the SMONET smart lock for my Airbnb and I couldn't be happier. The physical installation and app connection of the lock was super easy. If you are planning to be more than 2 meters away from the lock, make sure to purchase the wi-fi gateway so you can use it from ANYWHERE in the world :) Even with the purchase of the gateway and lock together, it is still MUCH cheaper than all the other smart locks I was looking to purchase. Customer service was amazing with any questions that I had. Would purchase for future rentals :)

Canada on Aug 23, 2023

Brett Payne: Before buying this lock I read the reviews and everyone raved about how good the customer service was. I contacted customer service and they were not as helpful as everyone said. A bummer since I chose this lock due to the customer reviews about their customer service. The lock is great but customer service dropped them to 4 stars. I also wish they would incorporate the wifi chip right into the lock, rather than having to purchase another thing

Canada on Aug 10, 2023