PAMAPIC 42,000 BTU Pyramid Flame Patio Heater - Perfect for Outdoor Entertaining!

Dyslexia Tutor: Heater works great. Not hard to assemble, looks nice and throws alot of light as well as heat. It unfortunately needed a new control box which was going to take over a month on backorder so they just sent me a whole new heater for free. It came right away and works flawlessly. Pretty hard to beat for 199 dollars.

United States on Nov 11, 2023

Mark Segars: I just put it together, which could be overwhelming for some, but the construction design had some nice features to help with assembly. It did take me probably an hour and half to unbox all the pieces and get it together. I thought the packaging was well done and no parts were damaged, although, the box did a take a few hits. It looks great! Work great! And, I love the pilot light option. It's day one so here's hoping it holds up. Also, not sure how bad it's going to eat gas yet.

United States on Oct 13, 2023

sa418: This is my second pyramid heater. The first was purchased a couple of years ago and I wanted a second one for another deck. I love the ambiance of these. It's like having a campfire on your deck. They do put off some heat but if you're not in an enclosed area then any breeze will eliminate the heat. These are not radiant heaters but they are great for making firelight on a deck or other area. That said, the new pyramid arrived. It was packaged extremely well. The directions were clear. the parts well protected. Assembly was easy. The materials also appear to be well made and fit was good. No complaints EXCEPT that the burner / valve has an issue. The pilot won't light so it is pretty much unusable. I would like to get a replacement part but the only support listed in the manual is an email address. I've tried to contact them but no response. It seems that if it doesn't work you don't have any options for parts. I'm not sure what to do with it now. I don't think I can return it assembled :)

edit 11/7 - after about a week I received an email response offering a full refund or free replacement. It took a few days but they are offering to completely take care of the issue. I...

United States on Nov 01, 2022

Amazon Customer: We bought the propane version and it came with natural gas line. Reached out to seller with no reply. Thankfully was able to find from hardware store for 20-30$. The wheels component don’t match the holes in the unit and thus won’t work. Looks like they filled the box with whatever parts were lying around. Quality is cheap, the customer service is terrible, I’m expecting now that the unit will stop working as well. I don’t recommend!!

Canada on Mar 07, 2021

Douglas R.: Doesn’t come with a propane regulator. The hose it comes with won’t work out of the box. You need to buy a separate hose with a 3/8” female flare and regulator on it. For the average person this would just seem like parts are missing. The instructions are not clear on any of these facts until you read the fine print. Once my order of a $50 hose arrives we’ll see if this thing even works!

Canada on Feb 07, 2021

Elizabeth M. Nichols: Easy to assemble, about 45 minutes and no missing parts. Sturdy, looks good when assembled and fired right up. Probably the same with similar models but when the wind blows and it doesn’t take much, it’s pretty much over unless your OK with small flame dancing around outside of the heating element. Not dangerous necessarily depending on where you have it placed, but it did tarnish the metal collar below the element which I bet will clean-up. Turning it down did help. Nice to have the cover included but you’ll need to be patient putting it on. Attempted to install a tank fuel gauge but there’s just not enough room where the tank is housed. All in all pleased with the quality, ease of assembly, heat output and how it presents. I’ve never owned another patio heater, always a fire pit, so I have nothing to compare it to but I would purchase it again. Seems priced appropriately based on comparisons prior to purchase.

United States on Oct 27, 2020

Dharmer: We decided to buy a patio heater to extend the time we could use our deck as fall and winter approaches here in the Boston area. With the COVID stay-at-home, being able to get outside is imperative to help stave off cabin fever. Our neighbor had one delivered and they were out of town so I lugged the bulky box into their house and took note of the brand. The heater had good reviews on Amazon so I bought one.

What makes this type of heater so dramatic is that the flame is contained inside a glass tube that runs vertically in the center of the heater. Unfortunately, when ours was delivered and I opened the box, the glass tube was shattered on one end. The instruction manual provided a Hotmail email address and no phone number so I wasn't wildly optimistic that I would be able to resolve this quickly. But to my surprise, I got an email from Pamapic the next day apologizing and that they'd ship me a new tube. To my delight, the tube arrived in less than a week, fully intact. Now, that's excellent customer service!

So I set about assembling the heater which was pretty straight-forward although you do have to read the manual (and this from someone who rarely does). It took...

United States on Sep 23, 2020