Kenmore 23.9 Cu. Ft. French Door Refrigerator with Bottom Freezer

gaweston: We like the refrigerator .Quiet, seems energy efficient,great interior lighting,Crisper drawers keep deli meats and veggies fresh for a long time. We thought we'd invest the savings from purchase in an extended warranty from Kenmore. Got a email from Kenmore months later saying that unless I could prove we had purchased the refrigerator, they would cancel the warranty and send our money back. They gave a contact to use which we could not,in fact reach anyone, and we have not heard from them since, nor have we gotten a refund. Bad business
Update:
This refrigerator started making a fan noise and we called for service. In a few weeks we were sent the new fan and someone showed up to install it. Then the refrigerator would not cool. At this point we heard from techs that they have a LOT of compressor failures with this brand of refrigerator.
We just got the replacement compressor installed this week - after 3 months without a refrigerator.We purchased a dorm fridge to use while waitng.
We purchased the unit through Amazon because they offered a good price and delivered when they said they would. We would not buy this brand again or use Sears in any way again.

United States on Feb 26, 2019

Amazon Customer: I love this fridge. We’ve had it for 3 months and it runs great! One thing to note, if you need to hold more than one gallon of milk, you’ll have to adjust the interior shelving. This is NOT a large fridge. It fits in small spaces but still holds a decent amount of food.

United States on Oct 28, 2018

stop the violins: UPDATE 2/3/22: the product failed after 2-1/2 years. The failure occurred in August 2021. Kenmore required 6 weeks lead time, then diagnosed it as a failed compressor. They scheduled a trip to replace the compressor under its warranty on 11/4. They canceled that on short notice, and rescheduled for 12/28. They cancelled that too, and offered at April appt. APRIL? It failed it AUGUST. I shouted and told them they had to do better than april or I would sue them in small claims court for warranty fraud. They suddenly found a much earlier appt, on 2/3. He came today and fixed the refr.

WHAT USE IS A WARRANTY WITH A COMPANY THAT TAKES HALF A YEAR TO HONOR IT???

Do NOT buy ANYTHING with the Kenmore nameplate.

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Original review:
The refrigerator, once it was finally delivered, is as expected. Innovel, the company that did delivery and hookup, failed in several ways. Read on if you'd like the story and my conclusions.

They notified me in advance of the delivery time and sent a form to fill out, including: will our 26' box truck fit into your road and driveway? I checked no - our driveway is 500', narrow, 15% downgrade from road to...

United States on Oct 23, 2018

Tribulation Exodus: Right at the two years, it died.

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Just moved into a new house where their were no restrictions to the size of the refrigerator. So we went XL 30.6 cu ft and glad we did because it never gets over stuffed; real roomy. As of this writing, it has been installed for 6 months. One of the slider shelves would not stay locked, so I called Kenmore and within 5 days had a new shelf. Other than that, it has run flawlessly. The LED lighting is an incredible experience. It looks like a night club inside the refrigerator thanks to the LED lights.

What we like most about this refrigerator is, we do not use ice or refrigerator water, so in most refrigerators, that equipment is wasted space and lost value. In this refrigerator, there is no wasted space with the things we do not need. We have a superfluous abundance of space.

We also do not like to use plastic food storage. Some of our food storage is pyrex with a plastic lid, but most of our storage is old school pyrex container and lid that we get from the online national goodwill website. Most refrigerators can keep up with condensation that pyrex causes but this refrigerator has no...

United States on Oct 07, 2018