Crucial Accountability: A Toolkit for Addressing Unmet Expectations, Missed Deadlines, and Unacceptable Behavior

This second edition of Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior by Kerry Patterson is one of the best Communication Skills Books available. It has a high-quality binding and pages, is easy to read, and provides readers with valuable knowledge. Overall, readers will be highly satisfied with this book.

Key Features:

This second edition of "Resolving Expectations: Tools for Resolving Violated Expectations and Bad Behavior" provides invaluable guidance on how to effectively address expectations that have been violated and bad behavior. It offers strategies and techniques for restoring trust and developing healthy relationships, as well as providing insight into the causes of poor behavior and how to prevent it. With its focus on conflict resolution and problem-solving, this book is an essential resource for anyone looking to foster healthier relationships and create a more positive environment.
89
B2B Rating
28 reviews

Review rating details

Value for money
83
Overall satisfaction
84
Knowledgeable
84
Easy to read
83
Binding and pages quality
86

Details of Crucial Accountability: A Toolkit for Addressing Unmet Expectations, Missed Deadlines, and Unacceptable Behavior

  • Publisher ‏ ‎: McGraw Hill; 2nd edition
  • Best Sellers Rank: #899 in Communication Skills#2,117 in Business Management #2,929 in Leadership & Motivation
  • Business Management (Books): Business Management
  • Hardcover ‏ ‎: 304 pages
  • Leadership & Motivation: Leadership & Motivation
  • ISBN-13 ‏ ‎: 978-0071830607
  • ISBN-10 ‏ ‎: 007183060X
  • Customer Reviews: 4.7/5 stars of 1,825 ratings
  • Item Weight ‏ ‎: 1.25 pounds
  • Dimensions ‏ ‎: 6.2 x 0.9 x 9.3 inches
  • Communication Skills: Communication Skills
  • Language ‏ ‎: English

Comments

B Swaney: This book is a great read for growing both personally and professionally. Having critical conversations are not only necessary but can be life changing with and without them. This read helps you to understand when and how to have those conversations. Wether managing a group or simply needing to have what would have been a difficult discussion with a spouse or child, this book makes it possible!

United States on Jun 17, 2023

DANIELA: personal development

Germany on Feb 14, 2023

Tim Marshall: Good text book

United States on Jan 02, 2023

DonCar: This is a great follow-up to The crucial conversations book. It expands a lot more on how to be accountable yourself and hold other people accountable while maintaining safety and setting proper expectations.

United States on Sep 13, 2022

HUGO RDZ: Buenas técnicas para aplicar

Mexico on Jun 27, 2022

Douglas Komack: I believe these are crutial life skills, I understand the value in this reserch and application in the corporate world, but I would like to see more focus and examples for inter personal relationships.
These are skills that when put into practice have the ability to change our world.

United States on Sep 03, 2021

MARY A KANE: Just started reading and loving content

United Kingdom on Jul 15, 2021

Amy Chan: This is a must read for ANYONE who wants to be better at communicating, negotiation and navigating life! Practical tools and framework on how to communicate effectively, state boundaries and make requests. Do yourself (and everyone around you) a favor, and GET THIS BOOK.

Canada on Mar 17, 2021

Jack Davis: This book builds on "Crucial Conversations" by the same authors, so read and practice with "CC" first.

"Crucial Accountability" extends "Crucial Conversations" methods into cases where things have already gone wrong: blown deadlines, broken rules, and other bad behavior. This book teaches you how to discuss those touchy subjects with respect and fairness and to get good outcomes from those conversations. I found that practicing "Crucial Accountability" also helped me get a much better grasp of the lessons from the prior book.

United States on Oct 16, 2020

David: I just read about 20 % of the book. Each page makes me more enthusiastic. It is a very special, extremely powerful book. My coach trainer did recommend it to me. It was the only book he recommended. And he recommended it several times. I question a lot of my beliefs and perspectives in life. The book is written very easy to read, with vivid examples for nearly everybody.

Ich bin noch nicht ganz fertig, werde aber von Seite zu Seite begeisterter von dem Buch. Es ist ein besonderes Buch. Mein Coaching Trainer hat es mir empfohlen. Ich hinterfrage viele meiner Einstellungen und Herangehensweisen. Das Buch gibt unfassbar wertvolle Impulse für meinen Alltag. Es ist supergut geschrieben.

Germany on Feb 25, 2019



Crucial Accountability: A Toolkit for Addressing Unmet Expectations, Missed Deadlines, and Unacceptable Behavior Unlock Your Exceptional Life: Upgrade Your Brain and Learn Anything Faster with Limitless Never Split the Difference: Master the Art of Negotiation as If Your Life Depended On It
Crucial Accountability: A Toolkit for Addressing Unmet Expectations, Missed Deadlines, and Unacceptable Behavior Unlock Your Exceptional Life: Upgrade Your Brain and Learn Anything Faster with Limitless Never Split the Difference: Master the Art of Negotiation as If Your Life Depended On It
B2B Rating
89
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Total Reviews 28 reviews 1 reviews 1 reviews
Publisher ‏ ‎ McGraw Hill; 2nd edition Hay House Inc.; Illustrated edition Harper Business; 1st edition
Best Sellers Rank #899 in Communication Skills#2,117 in Business Management #2,929 in Leadership & Motivation #3 in Memory Improvement Self-Help#121 in Success Self-Help#139 in Personal Transformation Self-Help #3 in Business Negotiating #6 in Communication Skills#32 in Success Self-Help
Business Management (Books) Business Management
Hardcover ‏ ‎ 304 pages 344 pages 288 pages
Leadership & Motivation Leadership & Motivation
ISBN-13 ‏ ‎ 978-0071830607 978-1401958237 978-0062407801
ISBN-10 ‏ ‎ 007183060X 1401958230 0062407805
Customer Reviews 4.7/5 stars of 1,825 ratings 4.7/5 stars of 18,602 ratings 4.7/5 stars of 41,796 ratings
Item Weight ‏ ‎ 1.25 pounds 1.27 pounds 14.1 ounces
Dimensions ‏ ‎ 6.2 x 0.9 x 9.3 inches 6.25 x 1.13 x 9.31 inches 1.3 x 6.3 x 9.1 inches
Communication Skills Communication Skills Communication Skills
Language ‏ ‎ English English English
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