Enhance Your Relationships with Digital Body Language: Learn How to Build Trust and Connection from Anywhere

Mike: Great book for some insight on remote and video communication. It is such a new way of working and this book is a great tool to understand how to be more effective and inclusive in that style.

United States on Jul 23, 2023

Nicholas B.Nicholas B.: I work remotely with international organizations, so this book was extremely helpful. It has taught me the importance of carefully crafting and reviewing my digital communications, while anticipating how they might be perceived in different cultures. A recommended read for anyone working in a hybrid or virtual environment!

Spain on May 30, 2023

Diane (con un'anima italiana): Great tips for your digital body language! Regardless of how good you are at interacting online, you will find things in this book that will help you be better!

United States on May 11, 2023

efrain gamboa: El libro en sí está bien. Aunque no es de tapa dura los materiales son buenos
La letra es grande con bastante interlineado así que no es tan largo como parece.
El contenido es algo flojo, muchas cosas son bastante evidente aunque entiendo que hay mucha gente a la que varios de estos conceptos le parecerán nuevos
Y en un 30% o más del libro es la autora o lamentándose de como lo tiene difícil o se lo genial que ella es porque hizo algo
Algunas cosas se pueden aprender sobre todo el último capituló que es en plan guía práctica

Spain on May 08, 2023

Ross Leighliter: From the Finance team's perspective, effective communication with stakeholders has always been crucial, as Operations, Sales, and Human Resources professionals all come in with different levels of financial literacy.
Now, with the increased demands for data--combined with remote work--new attention needs to be paid by Finance teams not only to how they work with the rest of the organization, but how they communicate internally. Dhawan's book takes the reader through a smart analysis of these new challenges and provides guidance on communicating in the digital world.

United States on Nov 18, 2022

Liz Guthridge: Reading Erica Dhawan’s insightful and practical new book about "digital body language" made me realize the extent to which we’re all pioneers in this area. We’re still exploring and settling into the digital communication frontier. It’s like the American Wild West from the 1840’s in cyberspace with “1” and “0”’s. We’ve been navigating trails without any clear rules of the road as well as working without set laws or even many guidelines. Plus, those who hold traditional positions of organizational power are often the novice digital cowhands, which can make matters more confusing.

Dhawan’s new book can help us maneuver the digital terrain, improve working relationships, and reduce digital communication friction. In her book, Dhawan defines “digital body language,” explains what it means and provides four laws to follow – all helpful in settling the digital world.

United States on Oct 16, 2021

Ashima JainAshima Jain: “You see, these days, we don’t talk the talk or even walk the talk. We write the talk.”

Roughly 70% of all communication among teams is virtual and 50% of the time the “tone” of our emails is misinterpreted. Non-verbal cues make up 60-80% of face-to face communication. Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible.

This is where Digital Body Language becomes important. Signs that were implicit when communicating in the physical world have to now be made explicit by tailoring the communication we send out.

This book, supported by case stories, presents strategies to enhance your digital body language, thereby strengthening your communication. An important aspect it covers is the differences in Digital Body Language across gender, generation and culture. What is normal to one, may not be to another which often creates biases.

In the new modern workplace not limited to offices, or communication mediums not limited to email, physical and digital body language are inseparable.

Providing a better understanding...

India on Jul 28, 2021

Hande Z: This is a well-organised, lucidly written book about how to communicate using a digital device such as email and WhatsApp. The advice is sound although some may think that they are just common-sense advice. It is, but take it as a refresher course or as a primer. We spend (according to surveys) about two hours a day on social media. If we are careless in our writing, we offend friends. If we are careless with our colleagues, they (and our bosses) may misunderstand us and the working relationship may be eroded.

What is important and enlightening is that different generations have dissimilar writing practices. The ellipsis is a passive-aggressive punctuation mark and is preferred by older generations (who do not use exclamation marks much). The two broad categories of digital users are the native and the adapter users. Native users are more informal in their writing style whereas the adapter generation (age 35 and above) tend to be more formal.

It has commonly-used phrases and their passive-aggressive undertones. For example, ‘Going forward’ carries the implied warning, ‘Don’t ever do this again’. Some of the book’s best advice is about taking time to read...

Singapore on Jul 05, 2021

Price Pritchett, Ph.D.: So much of today's social interaction (via email, texts, tweets, and such) is devoid of all-important nonverbal visual signals. Digital Body Language highlights the risks this brings to our online communications, then shows how to present ourselves with tact, clarity, and effectiveness.

Erica also provides great coaching on how to manage your visual presence online, as in Zoom calls or with Microsoft Teams. Neuroimaging studies show that your first crack at influencing others occurs in the initial 1/20th of a second of your encounter with another person. Your brain's mirror neurons fire off automatically and instantly shape the other person's response. Digital Body Language positions you to manage this critical mirroring that goes back and forth.

Good book. Worth the money!

United States on May 27, 2021

Aina: I ordered this book on the same day it was released and finished in 3 hours!
What captured me right away, other than Erica's personal story, which is very much related to mine, is the question, "How do we show appreciation nowadays?" Nowadays, there are so many talks around increasing productivity working from home, but nobody really asks how we can appreciate those who we are working with: nobody but Erica.
In her work, Erica dug deeply into our collaboration by texts and emails, and I found myself in some examples. I also tried to keep my emails short not to waste people's time and know that English is not my first language, but the others found them dry and unfriendly.
I think it becomes a drama of the 21st century being misinterpreted more than 50% of the time (Erica provided researches on that) communicating digitally. So, I highly recommend this book to read to bring our collaboration and relationships to the next level!

Canada on May 12, 2021