100 Days to Transform Any Sale into Lifelong Customer Loyalty

Jewls3275: I have read so many books on customer experience and this one stands out by far to be one of the best. I have read the book cover to cover in 3 days, I never do that! Joey breaks down the steps, provides tangible examples, gives quick summaries for each step and has a great sense of humor to make reading the book fun and enlightening. I will rinse and repeat many times for sure and pick up his other book about employees next. Also, I barely ever leave reviews so this one really stood out to me. Have fun reading it!

United States on Oct 05, 2023

Amazon Customer: This book was recommended to me as one of the top customer experience books a mentor of mine has read. It certainly did not disappoint. I read a fair amount (about 26 books/year) and about 10% of those books tend to be significantly impactful. This is one of those. Joey doesn't give you the answers (that's impossible to do in business), but he gives you the tools to help think through "How can I help my customers better?" "What can I do to make this a more valuable experience?". I've come up with quite a few ideas from reading this book that I plan to implement with clients!

United States on Mar 23, 2023

Mrs Heather Kafno: Liked how the information was given in an informative way including examples of how companies had managed to turn their thinking more towards the customer/client.

United Kingdom on Jan 26, 2023

Carlos Sanchez Gonzalez: It explains in a very joyful way all the hills a customer explores when making a purchase and how to exploit each of them to their comfort and your businesses wellbeing.

Mexico on Jan 09, 2023

Brandon Fong: Not sure if this is a common thing to do, but on my bookshelf I always put books that have made an impact me on the top shelf where I see them more than if they were buried at the bottom... How To Never Lose A Customer Again is a "top shelfer" for me for sure. I'm looking forward to reviewing it and learning more from it as the years go on. Creating incredible experiences for people is both an art and a science and Joey has done an INCREDIBLE job at explaining both the art and the science in this book. Not only is it an incredibly entertaining read, but it's also written in a way that makes it highly actionable. Thanks Joey for doing what you do!

United States on Nov 03, 2022

Venkat Nott: Just read it...

India on May 24, 2022

EMABH: A fantastic book , I run a small business and this book has revolutionised our client experience and in turn our retention.

I first read this book in 2019 and Despite a pandemic we have a tribe of raving fans who have stuck with us through thick and thin.

My management team have all now read this book and it’s no exaggeration to say (along with think and grow rich) no other book has had such a profound positive effect on the way I do business.

Buy it now. Read it, digest it, implement it, be patient, be sincere….. reap the rewards

United Kingdom on Jun 17, 2021

ccloud: If you own a business, or are in leadership and care about retaining customers, this is a must read. As a small business consultant, I help organizations understand their customers more deeply and design processes around helping their customers make progress. This book has been used as a tremendous resource to help design processes that retain customers and build raving fans.

One big idea has impacted me deeply. It's this - when do you as the seller celebrate? It's typically when you land the deal. However, when does your customer celebrate? It's typically not when they sign the check. In fact, in that moment they are probably feeling anxiety. Joey demonstrates that ALL customers have buyer's remorse - even if they made a great purchase. It's the ensuing "first 100 days" where the customer achieves results that they actually celebrate their decision. Your job as an organization is to be aware of that and design a process that helps customers achieve their goals and remain lifelong fans.

There are 8 phases to the customer journey, and you can't skip steps. Just being aware of the 8 phases is revolutionary for most businesses I work with.

If you care about your...

United States on Feb 16, 2021

Boris Mahovac: I originally listened to this book on Audible (read by the author) and listened 2 or 3 times since. Then I decided to purchase the hard cover book as well to make notes and earmarks. Businesses - small or large - tend to focus on getting that next client or customer, when it's actually cheaper and easier to get more business from existing clients, in the form of repeat purchase and referrals. This book really gives you the whole process, step-by-step, and then you can pick the steps and tactics that work for your particular business. This is one of those books that can help you turn your business from so-so to a raging success!

Canada on Jan 24, 2019

Mon: I came across Joey at SXSW. I tried to get into his talk but the queue was so huge that I was only able to hear the last 15 minutes! But in those 15 minutes I knew that I had just discovered someone who held the key to exactly what I was looking for - how to deliver a superior customer experience.

I teach an online educational and more than anything want people to succeed. I've spent a good deal of time figuring out the product and backend mechanics. I already have raving fans and often get recognised when I am out and about by students. I just didn't know how to create my into a product that was more personal and intimate, due to the nature of it being online.

Joey Coleman is a genius for writing this book. I have gone through it with a fine tooth comb and thoroughly worked my way through every question he has presented. Already some of changes I have put in place are blowing my students away. How do I know? They now write to me personally and tell me!

And part of me hopes no one else buys it. The less of you who know this system the more my company is going to stand out way out from the rest of the crowd.

But I tell you - it's going to be very easy...

United States on Apr 20, 2018