10-Foot Wikiwiki H Series Patio Offset Hanging Umbrella with Infinite Tilt, Fade-Resistant Waterproof Canopy

Jon C.: I ended up not onky using the water filled plates for the base (sold separately), but also ended up buying tent bag weights to add to it and the wind still nearly tips it over in moderate gusty conditions. This really needs like 500+ lbs of weight to be truly stable. Also, the part to line up when opening is not always easy to do. Sometimes you have to manipulate the top to get it the last but in the hole properly. It doesn’t taper into the hole easily. Overall does what I want, but not engineered well at all.

United States on Sep 10, 2023

Timothy: I bought this Umbrella back in 2021 and it has honestly served me really well for the past 2 years. It just broke today. The string used to crank the umbrella up snapped, so it is no longer functional. Unfortunately the warranty was for only 1 year, so I’ll have to buy another one. I think it was worth the $100 price tag. I only wish it had lasted a few years longer.

United States on Aug 23, 2023

Nemon HNemon H: Update:
So after the first one broke I ordered another with the intention of modifying the umbrella to increase its durability. However, their new umbrella seemed to have an upgraded crank and lever. And then to my surprise, the company reached out to me and offered me not only a refund, but a new umbrella!

Though for stability I would recommend additional straps as their new model’s stability strap is rather weak.

Original review: Even with the most stable base, it is the winding lever and internal lock that is holding the weight of the umbrella. And unfortunately that lock seems to be really weak. What would be helpful would be to drill a hole for a cotter pin to hold the bottom and top pieces of the umbrella so that all of the weight isn’t being placed solely on the rope and on the winding mechanism.

United States on Aug 09, 2023

CBCB: Update: once the seller saw my review, they were so quick to respond and to make things right. I do understand that it was most probably a faulty piece that I just happened to receive. Their customer service was excellent. They went over and beyond and replaced the product. So far, the replacement has been good. None of the issues that we had before. Would highly recommend.

The umbrella itself is beautiful, heavy duty fabric and perfect for our deck. Our only problem was with the cranking mechanism. It actually shattered after about 3 weeks. I don’t know if the excessive sun and heat caused the plastic to weaken but at each crank, pieces would fall off until it wouldn’t work anymore. We had to put to the street after about 45 days. We missed the 30 day replacement period by just a little bit.

United States on Jul 21, 2023

Peg and JenPeg and Jen: UPDATED 7/24/23 This company is amazing to work with. I was unsatisfied with my original order and they made it right. My replacement is much sturdier than the original. So much easier to swivel. Push handle to raise and lower is fantastic. It goes up and down easily in windy conditions. I still need an additional base(not included) to keep it from topping over. But the offset design does that. I wish they would put in the description that a base is needed and not included. The base I chose was $109.00. 😳. But a necessity.
Love the size. However the umbrella will not stay on the ground it tips over. I will order the optional base, hoping that that fixes the problem. Any type of wind, and it lifts it up and flips it over. I ended up putting the base part under our extremely heavy smoker in hopes it won’t fly away. Crank is very hard to use especially if there is any wind. It just doesn’t want to wind down or up.

United States on Jun 28, 2023

CW: Style and Color is exactly what I was looking for

Canada on Oct 04, 2020