Eccotemp i12-NG Outdoor Tankless Water Heater

Theresa Larson: Easy install, great product for the price.

United States on Jul 28, 2023

Matt Key: For us the unit worked fine for one year. After a year it started to leak water from the copper heat exchanger. I contacted the Eccotemp for warranty. Sent them the info they requested. And they rejected my warranty. They claimed it was frozen without inspecting it.
It was very disappointing because they did not do an inspection to actually find out what is wrong. They pre-judge you to be a liar and claim a bogus reason to deny your warranty.
Last time I checked nothing freezes in the month of June. My wife and I along with our kids live in our house full time. Nothing has ever frozen in our house. And the mechanical room where our Eco temp water heater is has never dropped below 19° C.
With the warranty rejected, took the water heater to have it repaired. After the technician took it apart, he found out that on the back side of the heat exchanger up against the back panel, there was one spot where there was a lot of green corrosion and it had turned into one pinhole. HE CONFIRM THAT IT WAS NOT FROZEN.... Something I was already 100% sure of.
So if you like to buy an Eccotemp product go for it, but if something happens to it, most likely Eccotemp Will judge you to be...

Canada on Jul 06, 2023

AMM: We cannot rate tech support as we have not needed to contact them. This one is easier to regulate the temperature than previous models. We like the compact size and ease with which it sets up. We use it for our laundry room and outdoor shower.

United States on Jun 27, 2023

Gale Laidlaw: I purchased this to install in my camper. I live in it year round and having a tankless water heater is great. It was easy to set up. I like it shows what temp the water is at and that is shows your GPM when running hot water. I do have a well with good water pressure. The instructions say it need 50 to 60 psi to work properly. So I'm not sure if it would work with a camper water pump that is pulling from a tank. I am concerned that with the short exhaust pipe that the cold sub zero air might freeze the water on realy cold nights. I do keep the camper heated so I'm thinking it will be ok. Time will tell. Overall it feels like a solid unit. Easy to read and use display.

United States on Nov 02, 2022

Kaner: Installed it in and hour. I used all the same hoses, just replaced the unit. I set the temp to 108 and Im having showers in the cabin plus dishes in the sink and another bathroom sink. Definitely worth it. Be warned that its not fully gas, it takes a 110 volt plug to run the exhaust fan and starter.

Canada on Dec 21, 2020

Matty C: I installed this at my off-grid cabin to provide propane-based water heating for dishwashing, and in future, a shower. Given the price, it is an affordable means of adding hot water facilities in an off-grid setting. The fan that comes on when the heater is operating is very loud. Not a huge concern for me but it might be for others. My biggest issue is that the heater will only engage when the water throughput is at least 0.6 gallons per minute. There is no means to adjust this. You therefore cannot run the hot water slowly to do dishes, for example. 0.6 GPM is actually quite a fast flow of tap water and when you are relying on collected rainwater and have limited water storage, you don't want to be running the tap wide open just to wash a few dishes.

On the positive side, it works and it is reasonably priced.

Canada on Sep 24, 2020

Gerry Gosselin: Received item on time. I have installed it but it still needs to be connected to propane , then I will test and I 'll report later.

Canada on Aug 19, 2020

Vancouver: Looks like someone has returned, it got re-packaged, but not even in new packaging.

That said it works well.

Canada on Jun 12, 2020

ShockShock: Well, my water heater arrived today ahead of schedule. So that was nice. However, I'm concerned that there may be problems with it. First, upon opening the box, I noticed the water heater was wet. The box was dry, as was everything else in it. Turned out not to be water, but some sort of thin mineral oil or something of the sort, possibly (hopefully) for preventing corrosion or something during shipping. Second, this unit is very clearly used, possibly refurbished. See pictures of scratches, scuffs, pry marks, green nail polish paint touch-ups, thread sealant, etc. (Pictures were taken after wiping the oily substance off the unit.) This was listed as a new, unopened unit. I would not have paid full price for a refurb/used one. The only things new in this box appear to be the front glass on the heater, and the bag of screws and adapters.

I'm giving two stars for now, mostly for the quick arrival especially considering the weather we've been having. Will update when I find out if it works.

*Update*
I upped my rating to four stars, because after I finally got the water heater installed it works wonderfully. I couldn't be happier with the functionality of it,...

United States on Dec 06, 2017

Solarx.110mb: Call me crazy, but I installed this in a 4000 square ft home with 4 bathrooms. It is just 3 of us though. So I think I can answer some questions people have in a larger home. I gave this thing 4 stars originally because of the lower power, but then UPDATED moved to 5 stars since it does so well for us. It looks awesome, sounds good, small, light weight. Most people in reviews talk about showers. Well our household take primarily baths. For filling a bathtub, you need to play with the settings. At 48 degree F water here in MI, I found turning water heater down to 1.5 gpm works. I set the temperature at 131 degrees at the water heater. By the time it gets to my huge Jaccuzzi, it goes down to 115 degrees. That is hot, so I was able to add a tiny bit of cold and got a Jaccuzzi tub full at 97 degrees in about 30 minutes. Not too bad. Plus it is hotter and can fill to any higher level than my previous 50 gallon water heater.
Next test, a regular small bathtub, but at the far end of my house. The water lines run through the garage ceiling. By the time it gets there, it is at 106 degrees and takes about 10 minutes to fill the tub. This small tub actually was the hardest to get just...

United States on Mar 29, 2017