BOSSIN 36" Ultra-Thin, Quiet Linear Fireplace

tamlew: Fireplace was great for 2 weeks but now makes a grinding noise with the flame. Contacted seller who currently only wants to send a motor - unacceptable to expect the customer to fix a faulty item. Still trying to rectify this issue

Canada on Dec 06, 2023

Shirlene: I’ve had this going on two years! It puts out good amount of heat and looks nice for our new living room! I recently had a problem with it, no fault of it, but I couldn’t figure it out. I reached out and they told me how to fix it and also sent me another remote since mine broke about 6 months ago! Customer service is awesome!!!

United States on Nov 28, 2023

Colin: Not a high end product but meets the needs and looks decent.

Canada on Nov 16, 2023

Amazon Customer: I am really enjoying this fireplace. I bought the 4 year extended warranty for protection. The only problem is that my remote does not work at all. I tried replacing the battery but it still doesn’t work! I contacted Amazon and they refused to help me or give me a way to contact the company. Very poor customer service from Amazon

Canada on Nov 14, 2023

ChristinaLynn Sherman: I love my fireplace , easy to hang , heat source is great for the space I have , the size is perfect and the fire color is awesome, you can change the color of the flame and rocks so much to choose from and great vapor the money ♥️✌🏽

United States on Nov 11, 2023

JohnJohn: For very little money I added a really nice touch of ambience to our TV room. I turn the unit on all the time.
I made my frame ahead of time using the measurements for the cut out that was listed. To my surprise, the cut out was too wide so I had to scab in a piece of wood on each side. No big deal, at least there was plenty of room for the plug not to be pinched.
A couple of screws fell out of place during shipping, but what can you expect from the man handling FedEx did.
I would highly recommend this product.

United States on Oct 31, 2023

KDE: The fireplace was easy to install and works well. The fire has many color and flame options and the heater was nice and warm.

The one drawback was that, even after replacing the battery, the remote control did not work. Amazon suggested I reach out to the seller directly for a replacement. The contact information that came with the fireplace contained old email and text that are no longer valid. After numerous emails and texts with no response from the seller, they did respond to my Amazon review. They sent me a new remote and everything is working great. I would like to suggest that the seller provide their new contact information to Amazon.

We thoroughly enjoyed a lovely fire this weekend!

United States on Oct 30, 2023

Amazon CustomerAmazon Customer: Great unit for the money. Stylish, easy to install and functional. Nice remote. Unfortunately the first unit I bought malfunctioned. I had it for about 6 months. I contacted the Bossin Company and they asked me to share a video of the problem. Basically the flame function was not operational and the unit was making an annoying buzz. After I shared the video Bossin replaced the unit within a week. Replaced the old with the new in 30 minutes. New unit works great! Bossin stood behind their product. I would recommend them and their products.

United States on Nov 28, 2022

José C.: Me gustó como se ve, aunque si es un poco ruidosa a comparación de otras

Mexico on Aug 05, 2022

Virginia M.: The media could not be loaded.  This is exactly as described , we love it and it does heat a small space quite nicely. It’s nice and bright at night although the remote also dims the light if desired. Lots of available colours to match the mood of the evening and the heater motor is very quiet . So over all an excellent value for your money.

Canada on Sep 29, 2021