American Standard 221CB004.021 Colony Elongated 10 Inch Rough-In 1.6 gpf Toilet in Bone Color

Chris MyersChris Myers: So, at first I thought ordering a toilet on Amazon was a good idea until I actually got it. The toilet tank and lid must have been dropped at some point, the lid was broken in several pieces and the toilet tank had a crack in the side (which I temporarily fixed with chalk). So wile the toilet was usable, I began to regret getting a toilet through the mail. I called American standard and while the wait time on the phone was about an hr hr + they happily supported their product and sent me out a new tank and lid. It really was a decent process. The toilet itself, replaces a toilet that clogged a lot and this seems to avoid that. Things look and work great so far, and we are about 6 months in on it now. But what really shown out was how American Standard stood behind their Amazon store and sent me replacement items due to the shipping errors. So if you can wait the hr to talk to someone, and you have a problem with your order, they will help you out. Another great thing was the tank came pre-assembled (both times ;)) so installation was a breeze.

United States on Jun 30, 2021

Kindle Customer: It does take some schit.. ;) Not sure what you can say about a toilet. It seems to be made well. It installs like any toilet. Packing was 2nd to none. It was double boxed, outer box heavy carboard, and protection foam all around inner box. That was my concern with shipping a toilet to me, that it came not broken. Came in perfect condition. I might have given this a 5 star, but it shows a seat in the picture, but does not come with one. I don't mind that it isn't included, but it should state that, or have an image with it having no lid. Fortunately, I had one already that I ordered because I have read others that said it did not come with one. they should clearly state no seat included, or at least don't show one in the picture. Other than that, no complaints.

United States on Mar 24, 2021

Catherine: CAME WITHOUT A SEAT!!!! REALLY? I DON'T HAVE TIME TO BUY AND RETURN HEAVY TOILETS! Who does??
1st One I ordered came broken so I didn't even Notice that it came w/out a seat b/c I was returning it anyway. It is pictured with a seat & nowhere does it say you have to find & buy it separately. Also, since I ordered the Linen colored - even more difficult to find a matching seat!! Gave 1 STAR b/c 0 wasn't a choice

United States on Mar 07, 2021

Pixie gonzales: This toilet was extremely easy to install. Lucky we read the product reviews prior to receiving as product does not come with all the hardware you need. How are it is a very nice made product. Durable, looks good, great size and super easy to install

United States on May 16, 2020

Ken Smith: The American Standard 221CB.104.020 Colony 10-Inch Toilet Combo has been installed and functions properly. The first toilet had a hairline crack in the tank part of the toilet. We returned it to Amazon, who replaced it with no hassle. Their customer service was easy to work with. Most toilets are made to fit 12" from the wall to the center of the floor flange. The toilet we ordered was a specialty toilet for a 10" from wall installation. Many retail stores may not carry this product. Aside from some minor delay in installing the toilet, the toilet did not come with a seat. This was not a problem since we had a seat from another toilet but should be considered when ordering.

United States on Apr 04, 2019