AILESSOM 9800LM 450" Display 4K Movie Projector - Ultimate Home Theater Experience

Terri: I purchased this product in August 2022 and used it to project a golf simulator package. It is now December 2023 and I began getting a blueish/purple hue with vertical streaks. I contacted Ailessom and they got back to me within a day with detailed instructions on how to install a software update. The update did not work and after some communications back and forth, their customer service representative offered me a replacement for the product. This type of customer service is almost unheard of these days and truly a pleasant surprise. I am very pleased with their customer/technical support and look forward to many years with my new projector. Thank you Ailessom - well done

United States on Dec 08, 2023

josh: When I first got the projector it wouldn't work. I contacted customer support and I had to download some software to get it working. They gave me instructions and it was up and working.

The projector is very clear. It's like you're looking at a tv. I can't really think you'd get much better than this with a more expensive projector but I'm just a dude with no knowledge of the projector market. Just wanted clear crisp movies that cover my wall. This definitely did that.

Recently my projector developed a brown smudge on the image. I asked for help fixing it and showed the problem. They asked for my address and a few days later I had a brand new projector in the mail. I mean not even in a weeks time! I wasn't even asking for a new one!

I hardly ever write reviews but I'm so pleased with the customer support that I felt like it was the least I could do. It's just something I feel like only chik Fila still practices. So to the guys behind this product, thank you very much!

United States on May 22, 2023

Mark: I bought this because it advertises easy to use screen mirroring/ casting. It has never worked once for me. I’ve followed the instructions verbatim, and the videos on my phone saw it’s being cast on the projector, but all I’ll see is a spinning wheel for 5 minutes and it kicks me back to instruction screen. I’ve done speed tests….download speed is over 200 mbps and upload is 30 mbps. Waste of money.

Update:

Here’s the type of customer experience you get- mind you, there was “troubleshooting suggestions” just telling you to follow the directions:

We sincerely apologize for any inconvenience regarding your order and would like to offer you a full refund for your purchase. If you would like a full refund: please reply 'Full refund'. We hope that you give us another chance. Thank you very much. Best regards, AILESSOM Please note – sellers are not allowed to ask for a customer’s personal information including email or phone number: and you are not expected to change your review due to this outreach or any potential resolution. ---
Jan 10, 2023 8:01 AM
Full refund.
Feb 6, 2023 3:48 PM
Was the refund offer a joke or...

United States on Nov 28, 2022

P. Krause: This is my second projector for a budget home theater. Not only is this projector much better than my first model (much brighter and much better resolution), but the Ailessom customer service folks (especially Sara) were super responsive and helpful regarding any questions I had. For example, it appeared the angle-adjustment foot for raising and lowering the front of the projector was missing from my projector. But actually, the foot pops out when a small switch is activated. But rather than just telling me that in an email, it appears that Sara recorded a video showing how to use the foot. She also gave me the remote control code for a universal remote, and answered other questions that got me quickly enjoying the projector. With my old projector, it was incredibly difficult to see the images projected if any curtains in the room were open. With this model, it's still best to pull the curtains on the windows, but if I don't feel like making that extra effort, I can still enjoy the content. As for the resolution, I find it confusing to understand some of the industry jargon, so I just bought this projector based on the good reviews. My reward: I can now clearly...

United States on Jul 05, 2022

kiwiaudio: Had to play around within the picture settings to get the best out of the video. Still, not the most vivid picture. Its picture is softer visually all around than other budget projectors ive reviewed. No irregularities like dead pixels, dust or dirt visible. Has the quietest fan and runs the coolest of all ive reviewed. If the silly little speaker in these things means anything to anyone, it is the loudest and clearest. It suffers from focus issues top, bottom and corners like all budget LED projectors, exacerbated by the use of the tilting lens keystone control. Overall though, id say this is the most refined of the budget projectors.
Control panel buttons are backlit brightly in blue, and in standby, it is way too bright. May be overpowering to some. Thankfully this crazy blue lighting dims down in run mode.
Strangely, the projector doesnt remember the last input when started, defaulting to the menu screen, so youll be using the remote every time you fire it up. Unnecessary, but not a deal breaker for me. The remote is just ok, although youll go a little crazy trying to get the battery cover off. Its not the typical sliding cover. I do have to keep...

United States on May 26, 2022