Stay Connected with the Ring Video Doorbell Pro and Chime Pro Bundle

RobRob: I was looking for a replacement to my rusted doorbell and thought why not one of these more advanced video doorbells compared to the old, existing button doorbell.

Transformer:
I will talk about the transformer since there aren’t too many reviews based on it. The Ring website states, “Requires a 16-24 VAC transformer.” However, on the technical detail section on Amazon, it states, “Hardwired to existing doorbell systems (16-24 VAC, 30 VA) or powered by Ring Plug-In Adapter.” The Ring website did not specify the 30 vA requirement while the Amazon detail section did. This made me a bit hesitant on purchasing as my current existing doorbell has a transformer of 16 volts, 10 vA (not the 30 vA listed on Amazon). I contacted Ring via phone and chat and I was informed that 16 volts, 10 vA should be sufficient but I could only run one Video Doorbell Pro with that transformer since I didn’t have the recommended 16 volts, 30 vA transformer. I was advised to monitor it for a few weeks. I noticed that the voltage was decreasing from 3984 volts in the Ring app down to 3900 volts (3900 and above is the recommended voltage range). However, upon reaching 3900 volts (or 3898...

United States on Jan 27, 2020

Ethan C.: Update on Original 4 out of 5 stars to a straight 5 star rating and here is why:
My original post is located below the original post line, this review is coming 1 year and 1 month after the original post.
My wife and I recently noticed that the ring app would freeze up when trying to use the microphone. After self troubleshooting and research online I finally made the dreaded call to customer technical support which is something that everyone dreads. Dialing the support number I braced myself for the never ending conversation with someone that is hard to understand and even harder to get to understand the issue so Imagine my surprise when the person I was directed to was not that at all. I am not sure if I should share his name so I will just call him Mr. K., Mr. K. slowly walked through the issue with me and indulged my interruptions of what I believed the issue could be and what my trouble shooting methodology was (I'm an IT by trade so I kinda nuked it, <--- Military people will get the reference lol). I gave him temporary access to my ring device as we slowly walked through the troubleshooting process one inch at a time. I will spare you the painful details (which to...

United States on Mar 02, 2017