Secure Your Home with the eufy Security Wi-Fi Video Doorbell

Boris: Works well so far in all conditions. Fantastic clarity. Only hiccup I had was my older house didn’t have enough voltage to power the camera(s), so a doorbell transformer was also required to complete the job.
Very happy with the results

Canada on Oct 06, 2023

Gee: Très bon! Par contre, il y a un délai sur le téléphone lorsque quelqu'un sonne ou pour communiquer.

Canada on Oct 05, 2023

Lockhaven: I researched like crazy a couple years back and finally ended up choosing this Eufy doorbell. Set up was easy, I loved the fact that it came with a chime, it was an investment for sure, but with all those great reviews, I figured it was worth it. We hadn’t had a video doorbell before this, so it was quite an upgrade to be able to see who was at the door. It was a fairly fast connection not perfect, but alerted us to visitors and deliveries.
Video quality was pretty good, sound was decent. I loved the fact that we could store the videos and download them without a subscription. Best part is once we installed it. I didn’t really have to think about it… Until now.
I purchased the doorbell in December 2021. Over the past few weeks, it started to go wonky. At first, I thought maybe it was because of some hot weather we were having, because that has happened before when it was too hot or too cold outside it affected the power.
But then it started happening randomly, and didn’t make any sense at all. It’s become more and more frustrating that we don’t know when packages have been delivered or when there’s a visitor at the door.
Reading other peoples reviews...

Canada on Oct 03, 2023

Amazon Customer: I've had this for 3 years and it's great for seeing who's at the door or looking at the outside entrance while you're away.

The facial recognition and motion detection has never worked properly. Even though I set up the active and exclusion zones to recognize people and motion, it continues to trigger on moving branches and shrubs. I got to the point where i disabled notifications based on motion and just use the doorbell ring notification.

Beginning about two months ago, the wireless chime started going off several times a day without the doorbell being pressed. When this happens there is no notification in the app. All the false rings are driving me nuts - I've put a smart plug on it to automatically shut it off at night, but still get 2-3 false ones each day.

Canada on Sep 30, 2023

BB: Overall, pretty happy with this Eufy 2K wired doorbell. This is the second Eufy wired doorbell that I've installed (one for my father and one for me), and this particular Eufy replaced a Ring Doorbell Pro - so most of my review compares the Eufy to the Ring.

Installation process: My Ring was actually a replacement for one that was DOA, and I spent a lot of time on the phone with Ring trying to troubleshoot that first DOA one before determining it was just a bad unit. Installation of the replacement Ring was without too much hassle, but I'd say that installing the Eufy was very straightforward. I'd give the edge to the Eufy. My only real complaint is there are probably lots of people that dump their Ring doorbells for Eufy, and it would've been appreciated if the Eufy mounting plate had the same hole spacing as Ring. (I modified the mounting plate to avoid drilling more holes in my brick, and it was a real challenge and took over an hour to make the mounting plate modifications and get the Eufy to click into place afterward...would've been so easy for Eufy to provide extra mounting holes or slots with their mounting plate to begin with.)

The Eufy 2K has good video...

United States on Nov 08, 2021

Tom S.: This works with Echo with a long 6-20 second delay. I could not get it to work at all with Google Home, even after working extensively with tech support. eufy support has given up and so have I. Others on their forum are reporting the same issue, so maybe they'll eventually get around to fixing it. Very disappointing. The eufy 2k pan&tilt camera does work though. They never explained how one of their cameras worked and not another. The eufy web portal is supposed to have live streaming but neither camera would do more than a single frame. My network is rock solid as I've tested it with multiple services without an issue. It's 15 Mbps upstream which is way more than enough. I even placed a wifi access point right beside the camera. No joy.

I have a Netamo camera that works well with Google Home and HomeKit, so I don't think it's Google's fault. It's hit and miss with the pan&tilt.

The camera is installed on the wooden window frame beside a brick wall. At night the IR LEDs cause the brick to glow wiping out any visible image even with the 15º wedge pointing away from the brick. I'm going to have to mount this flush with the brick by creating a mounting block....

Canada on Mar 17, 2021

Shan: UPDATE: FEBRUARY 6, 2020
I'm updating this to 4 stars because even though my problem wasn't resolved and the "Rudy" thing wasn't explained, they were escalated to the next level and customer service tried to work with me over months to fix it. That counts for something. They do care about customer satisfaction and because of that I would feel comfortable recommending this doorbell ONLY because from other reviews, clearly some customers do not have the problem I had (some do and some don't) but if you do have issues after purchasing, it's highly likely they will try to work with you to resolve it. So kudos to their customer service for trying.

Therefore revising PROS and CONS

PROS:
-The installation of the doorbell was straightforward
-The app is user-friendly
-You can easily access help topics within the app
-The picture quality is good even at night. Plus you can correct distortion under VIDEO QUALITY
-Ring alert notification is consistent
-Local storage
-Customer Service will try to address issues

CONS:
-Motion Detection does not work consistently and at times when it does, it captures the event late.

ORIGINAL REVIEW:...

United States on Oct 25, 2019