Premium Levella PRF1257DX Single-Door Commercial Merchandiser Refrigerator

Craig: This product is beautiful and appears to be very well made but I had to return it only because it didn't serve a specific purpose for me. I needed it to cool to 32 degrees. It in fact cooled to 33-34 degrees but only on max cool setting which is only recommended for a short time. Bottom line, it's perfectly suitable for cooling drinks.
My experience with customer support was outstanding. Communication between myself and Genesis was almost instantaneous. Genesis arranged for a pickup at my house and that worked out without a hitch. This was most appreciated because returning a refrigerator could have been a real hassle but not with this vendor.
Thank you Genesis!

United States on Dec 22, 2023

Kristi : This fridge came to us damaged. We called customer service as well emailed them photos with a detailed description of the parts we require to repair the fridge and have received no parts nor a responding email.
I left a telephone message for manufacturer to resolve the issue and nothing. I guess next step is to return the fridge BUT I will not be ordering another one. Obviously Premium La Vella does NOT stand behind the products they sell.
Not a happy consumer

Canada on Dec 19, 2023

Mark C.: Love everything about it. Good quality. Works well. I recently noticed two of these at my local coffee shop. Must be a popular item.

United States on Dec 05, 2023

mikeh hickey: This fridge has been fine for 6 months and then started holding inconsistent temperatures. Without moving the dial it would start freezing, we would turn down the dual from 4 (recommended temperature) lower then noticed it wouldn't start cold enough. Then we had to turn the dial up higher and higher to stay cool until it stopped working completely. This series is events only took a week to the compressor stopped working.
I've tried calling their number for their service department. Once last week and no call back, 4 times this week with no call back. At this point I'd rather deal with the hassle of sending it back then deal with buying a new compressor since they obviously don't support their warranty

United States on Oct 20, 2023

nscolorado: This unit is attractive, runs quietly and seems to be well made. Only non-shipping related issue was that one of the shelf mounting strips was .3" lower than all the others so one corner of the shelves is unsupported. Not hard to fix with a spacer, but that was the only quality control issue I encountered. Shipping was another matter... I ordered first unit and it arrived, as scheduled, with driver courteously moving unit into my small retail shop. Only problem is once it was unpacked the unit seemed to have been run into by several forklifts in its travels - maybe dropped off a loading bay - who knows. Sadly, it was unusable with dents, crumples, punctures and the unit separating at a seam inside the unit from shipping abuse. Sad to have to return it. Contacted Amazon and passed around to different reps. A date and time was set for pick up. Waited around all day and nobody showed up despite emails and texts reminding me to be available at the set time. No follow up by shipping company. Called Amazon back and they said they saw that a pick up was scheduled and don't know why it didn't happen. They rescheduled. I waited around a second day (10 days...

United States on Mar 09, 2023

Jai Moore: This fridge was bought for my new in home bar, i had a nook built for it to slide right into place!! I received the fridge with shipping damaged a dent on the right side and it was smushed at the top left side.I plug the fridge in (to make sure it worked properly) and then I contacted the seller to inform them of the shipping damage and told them I would keep the damaged fridge as long as it functioned properly, but wanted a discount off! They respond with in 15 min asking for pictures of the damage (as expected) I sent the pictures and about 1 hour later Amazon sent me a notification saying that a discount was being processed… They were so fast, and the discount was more then I was expecting!!! This company’s customer service was a 10 out of 10. As the bad reviews say the light permanently stays on but if you open the door at the top you will find a on/off switch so you can have it off or on all the time…and there is slight condensation that runs down the inside back panel but nothing a paper towel can’t fix!!! This fridge gets VERY COLD, VERY FAST!! It’s very quite and the capacity was larger then I expected!!! This fridge does lock which is a cool...

United States on Jul 27, 2021