MS International McKenna 7" x 48" Luxury Vinyl Plank Flooring (AMZ-LVT-0079)

Michelle: While the product was very easy to install and looks good once it's in, majority of the order was damaged. The corners were broken and a lot of the locks were snapped off, rendering them useless. The boxes arrived in great condition and didn't have any signs of damage, but the tiles inside of those boxes were garbage. A lot of them were unable to be used due to this. I had to reorder several additional boxes, well over what I should have needed for the project, to account for the damage.

United States on Sep 27, 2023

Rachel Clarey: I like the overall quality of the product, my issue may just concern me but I have a good bit of planks that have damaged corners, which is a big issue if your wanting a very clean end result

United States on Aug 21, 2022

kelley: Every box we have ordered has been broken and we have only been able to use a few boards out of each box. And shipping is a lie as well it's taken weeks to get our product when it says it will be here in a few days. We planned on using this throughout our entire house, but heavily regretting it.

United States on Jul 02, 2022

Amazon CustomerAmazon Customer: The media could not be loaded.  I ordered this flooring from Amazon and it arrived fast and in perfect condition. The flooring was well packaged and protected.

Installation was super fast and easy. It saved me a lot of money on labor cost. The fact that it comes with a lifetime warranty is great. I have been buying MSI products for a while from Home Depot but now that I can buy it from Amazon and have it delivered to my front door is amazing!

The flooring looks very nice and has a natural look to it. although it comes with an attached underlayment, I did add an additional underlayment padding for extra noise reduction, and fluid and mildew protection.

I definitely recommend this high quality vinyl flooring to anyone who wants to upgrade their flooring to something that is beautiful and will last.

United States on Oct 29, 2021

Andy: Update 8/11/21
Vendor responded as a result of this review. I wish Amazon would make it easier to contact the vendor, but that isn't the vendors fault.

Anyway, they send me replacement boxes to cover the breakage. They packed it well and nothing in the new shipment was broken. I hope they update their shipping boxes to put an inch or two of cushion around all sides as that would likely avoid the problem, or at least reduce it.

I am very happy with the vendors response in both speed and effectiveness.
The flooring looks nice and was easy to install!

Original review:
I got 22 boxes of this last month for a remodel project. We are finally ready to install the flooring and finding about 25% of the pieces have some damage on an edge or corner that will be very noticeable if installed. We'll do our best to use broken pieces where it doesn't matter, but we only planned for 10% breakage so will likely run short.

It's not clear how to contact the seller to get a few replacement boxes (4 or 5).

Update: vendor contacted me after seeing this review. Why isn't there a more direct method of contacting the seller?

United States on Jul 22, 2021