Crucial Conversations: Essential Strategies for Discussing Difficult Topics When the Outcome is Critical, Second Edition

suhaib: This book is not about professional or personal development. This book is for you to develop as a human being and manage and handle the toughest conversations that you are sure to encounter in your home as well as work life. Each and every page of this book will talk to you.

United States on Sep 17, 2023

Sofia: Buen producto

Mexico on Jul 06, 2023

Cliente Amazon: I had a great expectation for this book but unfortunatelydid not find it such.

Italy on May 16, 2023

senior boy: There is one story that is made up. It is a discussion in an organisation where an individual (Greta) is tasked with cutting costs. One person responds her question as to why costs are being cut by identifying that the organisation is spending money on a new office. Greta's response to this statement is that the organisation will arbitrarily cut the project costs by 50% or cancel the project. It is not possible to arbitrarily decide to reduce construction costs by 50% especially if the winning bid was competitive. Its a made up story! You can reduce the 'scope' or change furniture to a different / cheaper product but the agreed contact rates are the agreed contract rates.

United Kingdom on Jul 20, 2022

SkylarSkylar: This is an incredibly helpful book. It deals particularly with how to handle emotionally charged conversations, where one or both of you is upset or angry or doesn't want to speak up. As I was reading this, I could only think of one person in my life that I know who actually does all of these things in conversation, and maybe one other person who's decent...meaning I really think the majority of people would benefit from reading this book, even if you don't think you're especially bad at dialogue. I bought this book because I was struggling to phrase things well when I was offering criticism -- it came off too attackingly -- and this has given me so much to think about and so much helpful advice. I think this would be especially helpful to parents and couples. Most of the examples are aimed at people in their 30s-50s, but it really seems like the sooner the better for reading it. The main message of the book was of how to be both honest and respectful -- to not avoid conversations you need to have until they're super big, to be respectful and listen but also to say what needs to be said in a way that the other person can hear without becoming defensive, and these are lessons that...

Canada on Nov 22, 2020

Nikish: One of the best books on personal development related to improving interpersonal skills. This book teaches how to handle that critical one to one communication that has the potential to sabotage one's relationship if not handled carefully. How unbeknownst to us our own heart betrays us when we get caught up in heat of argument and subconsciously plans, hatches up plan to defeat our intentions this book explains it all. Book offers principles, know how & practices to develop self-awareness during those critical moment when conversation can spiral out of control from innocent to crucial to disastrous. Book is guided by serious research of tools offered. Examples provided to illustrate are to the point & extremely persuasive. One can have immediate impact on one's life if one becomes aware of basic principles presented even one is not in possession of skills required or yet to acquire the skills to practice those principles.

India on Jan 31, 2019

Joshua Reich: Conversations move life forward. They can also stop things from moving forward. Relationships end on conversations and begin. Teams are formed and broken apart. Goals are made, expectations laid out, visions happen, all around conversations.

Feelings get hurt in conversations, lies are told, deception, betrayal, all of these can happen in conversations.

Enter the book Crucial Conversations Tools for Talking When Stakes Are High. I heard Joseph Grenny, one of the authors speak on this topic recently at the leadership summit and got a lot out of his session.

All of us know the feeling of this kind of conversation and we know that this is where life changes.

Here are 10 things I got from the book that I have found helpful in my life and leadership:

1. When we face crucial conversations, we can do one of three things: We can avoid them, We can face them and handle them poorly, or We can face them and handle them well. At the heart of almost all chronic problems in our organizations, our teams, and our relationships lie crucial conversations—ones that we’re either not holding or not holding well. Christians and church staffs are notorious for...

United States on Sep 08, 2014

jg: Crucial Conversations: Tools for Talking When Stakes Are High

SUMMARY

The main premise of this book is that when conversations are most import, we typically perform our worst. Patterson characterizes these situations as those in which opinions vary, stakes are high, emotions run strong, and the outcomes will likely have a significant impact on our life. The tendency may be to either avoid these conversations all together, or when engaged in them, whether premeditatedly or by chance, we may not perform nearly as well as we would like. This is because of a genetic predisposition toward fight or flight, which in situations of stress or conflict, stimulates the production of adrenaline, thereby decreasing the critical reasoning functions of the brain. In order to more effectively deal with situations like these, Patterson lays out several methods for helping to control emotion and adrenaline, and tools for critically evaluating the situation and achieving desired outcomes.

MAIN THEMES

It is no surprise that self-awareness - a concept that is echoed throughout negotiation and mediation strategy - is a central tenant of Patterson's tools for talking. Learn to...

United States on Apr 01, 2013