Ring Video Doorbell Elite: Smart Home Security with HD Video and Two-Way Audio

Juan: I have like 2 years with this product and it still working pretty well, the installation was very smooth

United States on Oct 09, 2023

Jenny Grant RankinJenny Grant Rankin: They mailed me a Ring doorbell that was nearly 6 years old (bought it November 2022, but received one dated January 10, 2017 inside, even though all the packaging made it look current) and it never worked (despite having professional installation), because it could never get out of its "software update" mode because it had too many years (and years and years) of updates to get through. It was a very long process (many hours on the phone, followups, pleading, etc.) to finally get them to send me a new one, but they eventually did. The new doorbell seems to be working great and worked well from the moment it was installed.

United States on Oct 02, 2023

dreamcatcher72: I have it for over 2 years and it’s solid!!
Love it!!

United States on May 21, 2023

Martin: Update:
We were able to work with Ring and as a result have received a replacement doorbell under warranty because we are long time Ring Protect members. Thank you to Ring for following up and resolving the problem.

This is our second Doorbell Elite, the first one was a reconditioned unit bought on Amazon almost two years to the week from when it eventually failed. After spending more than an hour with Support trying to resolve the issue, it was determined that the unit was no longer emitting a Wi-Fi setup network and was preventing us from re-associating it to our account. It was decided that they would send us a replacement device until Support could not authenticate that the device was actually ours, even though I can prove it was bought on Amazon. (Ring is an Amazon company). It appears that the reconditioned device was still associated to the previous owner’s account and as a result Ring could not replace it under warranty. Tech Support said they would continue to work on it and would call me back. No call back. I eventually bought a new unit on Amazon since we really like it, along with our 9 other Ring devices. First issue we’ve had with a Ring product and...

United States on Nov 27, 2022

John H: I am updating my review from below because its not longer valid. I noticed my Ring Elite was updated to firmware version 1.8.21. Now I'm getting full high def video. It now works exactly as advertised. I'll leave the old review just for edification. But as of 8/10/2017, the device works flawless.

Old review

I will start this by saying that I am a Network Engineer. In fact my specialty is Voice/Video over IP. My house has a very elaborate network inside of it that is of better quality than the average business network. I am providing an absolutely ideal network for this device to function within.

A previous person complained about the ethernet jack being at the bottom and it being difficult to place this inside the junction box. I personally did notice the same when I installed mine. But I was able to get it in very easily. I certainly wouldnt knock any stars off for that. So why did I only give it two stars? Great question. Well most important is this thing is no where near 1080p. Maybe, just maybe the camera itself has a CCD that can do 1080p, but the stream coming off this unit is of exceptionally poor quality. When reviewed on my computer (or handheld) the...

United States on Aug 03, 2017