Eri:
Muy buena recomendación para servicio al cliente
Mexico on Oct 08, 2023
Amazon Customer:
BUEN LIBRO.
United States on Jun 08, 2023
Alex:
I enjoyed reading and learning from this book. Great for those in customer service and customer facing. Would highly recommend
United Kingdom on Dec 04, 2022
Robinson Emedeke:
A powerful book
Canada on Aug 12, 2022
Wendy yakowchuk:
I liked this book because it is easy to read and understand. It is about real things that actually happen.
Canada on Dec 07, 2020
Kindle Customer:
I enjoyed the insights and some of the examples were greatly useful and enlightening. I also loved the philosophy of just ignoring the other in quite a few situations and staying positive in being stronger than the negative one where they will likely start to mirror your emotional tone. An interesting note, I found this book useful outside of its domain, such as with dealing with people in your family, though some of the ideas may need to be adjusted, but still a good read. This can be generalized to "Social Interactions 101" (for Business, but we do lots of business social interactions in our personal lives as well so it isn't just for business majors). One critique is that some ideas I don't think are thought through as much, and some of the ideas seemed to go contrary with being honest, but the author at another point says to be honest, but I would like honesty to be a more fundamental principle here to keep. A second critique, I felt some of the phrases to use are too wordy and/or feel too impersonal, so i personally prefer personal and honest to impersonal and awkward (gives an us/them dichotomy feeling vs. unity in respect for each other vs. being...
United States on May 08, 2020
Marie P.:
I tried to apply these techniques to online customer service and the trolls came out! Turns out being nice and empathizing with customers isn't always the way to go with non face to face interactions. My boss suggested I take a more diplomatic approach to avoid the abuse received by empathizing with people.
United States on Nov 24, 2018
Golden Heart:
Must read. Highly recommended. This book gives insight on how to deal with different types of customers in many different scenarios that advisors usually faces in their daily Customer service job as in how to deal with different behavior also.
India on Oct 22, 2018
Linda9160:
I learned from the great recommendations by the author, Renee Evenson in this book. The scenarios are real-life situations that are experienced in a daily retail environment and these powerful phrases can be used by both new and experienced employees.
United States on Oct 30, 2015
| Improve Your Customer Service with 700+ Ready-to-Use Phrases and Scripts | Robert's Rules of Order Newly Revised: 12th Edition for Effective Meeting Management | Robert's Rules of Order Newly Revised: 12th Edition - The Definitive Guide to Parliamentary Procedure | |
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| B2B Rating |
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| Sale off | $9 OFF | $5 OFF | $9 OFF |
| Total Reviews | 11 reviews | 136 reviews | 136 reviews |
| Best Sellers Rank | #25 in Business Conflict Resolution & Mediation #34 in Customer Relations #319 in Communication Skills | #1 in Business Encyclopedias #1 in Business Image & Etiquette #1 in Law Practice Reference | #8 in Business Image & Etiquette#9 in Law Practice Reference #17 in Business Encyclopedias |
| ISBN-13 | 978-0814420324 | 978-1541736696 | |
| ISBN-10 | 081442032X | 1541736699 | |
| Communication Skills | Communication Skills | ||
| Customer Reviews | 4.5 4.5 out of 5 stars 306 ratings var dpAcrHasRegisteredArcLinkClickAction; P.when.execute { if { dpAcrHasRegisteredArcLinkClickAction = true; A.declarative { if { ue.count || 0) + 1); } } ); } }); P.when.execute { A.declarative{ if { ue.count || 0) + 1); } }); }); | 4.8 4.8 out of 5 stars 5,761 ratings var dpAcrHasRegisteredArcLinkClickAction; P.when.execute { if { dpAcrHasRegisteredArcLinkClickAction = true; A.declarative { if { ue.count || 0) + 1); } } ); } }); P.when.execute { A.declarative{ if { ue.count || 0) + 1); } }); }); | 4.8/5 stars of 5,760 ratings |
| Item Weight | 2.31 pounds | 1.56 pounds | |
| Business Conflict Resolution & Mediation (Books) | Business Conflict Resolution & Mediation | ||
| Paperback | 304 pages | 816 pages | |
| Publisher | AMACOM; First Edition | PublicAffairs; 12th edition | |
| Language | English | English | |
| Dimensions | 6 x 1.05 x 9 inches | 5 x 1.75 x 7 inches | |
| Customer Relations (Books) | Customer Relations |
United States on Nov 08, 2023