Heybike Cityscape 350W Electric City Cruiser Bike: Cruise Through the City in Style!

Miriam MartinezMiriam Martinez: A little heavy, so if you live upstairs I would not recommend to buy this. Climbs decently, but still you have to pedal to help on steep hills. Battery life is not great, so keep it at least halfway. good for small towns and very stable descending. Light is not as potent, but good enough to be seen.

Canada on Oct 19, 2023

Juniper D: I've used this bike for the last five months as my daily commuter to and from work. I'm 5'11 (1.8m) and found it very comfortable to ride on. As noted by many others, instructions for Heybike are very hit-and-miss, and I did have to consult outside sources to put the bike together.

The 5 stars still happen for me because, for the price I paid, this bike is incredibly durable. Most of the issues I've had have been quick tighten bolts, while riding it over some very rough roads, straight into potholes, and over trails. I do recommend that if you are transitioning from an acoustic to an electric bike, be aware they require more maintenance purely because of the increased speed and corresponding increased strain on the bike.

The battery is still achieving pretty much the same as it did when I bought it, but be aware that a cold of below 40 degrees will result in reduced battery life. The tires are very durable - driven over glass and they didn't flinch kind of durable (knocks on wood). The brakes are very quick, but just like I mentioned above, expect more maintenance for an electric.

United States on Oct 12, 2023

Frances: Pour le prix je suis satisfaite. Il est confortable à condition de changer le siège. Je trouve que le service a la clientèle n’est pas très rapide a nous répondre. J’ai eu une autre marque auparavant et j’avais réponse le lendemain. Heybike après plusieurs jours j’attends encore réponse

Canada on Oct 03, 2023

DeeDee: *Update 10/21/2023 - More good customer service to report! One of our ebike batteries stopped charging. Contacted seller, they were quick to respond with a suggestion, but when the fix didn't work they sent us a new battery right away. Very pleased with customer service.

Original review:
Ordered the TWO Cityscape ebike option ... black and white. We also opted for the 2 back racks. Black bike arrived from New Jersey. White bike arrived from California a week later. Although we are happy with the purchase and the customer service, there are a few things to know before you order. These two bikes are different from eachother. I'm guessing it's because they are closeout models that are no longer being manufactured and they send you what they have. I can only guess we got two different model years?

BLACK BIKE is larger, came with brown shock absorbing seat, brown grips, a thumb push button throttle, a color display controller, no-quick release on the front tire, the handlebar tilt can be adjusted and it has a nice thick kickstand. My husband is 5' 9" and finds it comfortable.

WHITE BIKE is a bit smaller with a shorter length frame and you notice this right away...

United States on Sep 26, 2023

SarahSarah: Overall pros: Great e-bike for the price point, beginners, casual riding, mostly flat areas.

Cons: Needs improvement on assembly. Very heavy. Uphill rides will VERY quickly kill the battery. Still need to put in lots of effort for any level of uphill riding, even with maximum level of assist.

Unboxing/assembly:

Bikes arrived quickly, somewhat well packaged in one large box. These bikes are VERY heavy, I absolutely needed help lifting them out of the box and most people will need assistance lifting them onto a bike rack.

Assembly didn’t require a ton of steps but was a bit of a headache. The instructions are vague and some pieces that came pre-assembled were done so incorrectly (the handlebar post was not tightening on one bike- it turned out a piece in the bottom has been installed upside in factory). Luckily customer service is responsive and able to provide troubleshooting.

One bike came with several scratches on the post and a broken headlight. Batteries work fine so far and can be easily removed to charge or to be quickly replaced with a second battery if you have one.

Comfort: Bikes are step through which makes it easy to get on and...

United States on Sep 05, 2023

Andrey AdelbergAndrey Adelberg: I recently received the electric bike just two days after ordering, and I couldn't be more thrilled with my purchase. The bike arrived in a well-packaged box, and I was pleasantly surprised by how incredibly easy it was to assemble. The instructions were clear, and within no time, I had the bike ready to hit the road.Having taken it for a spin already, I must say that the riding experience has been nothing short of amazing. The bike's performance is impressive, and the electric assistance makes each ride smooth and enjoyable. The build quality is top-notch, and I can tell that a lot of thought has gone into its design.
As an electronics engineer, I appreciate the technology behind this bike, and it certainly lives up to my expectations. The attention to detail is evident, and I can't wait to explore more with it. The electric bike has definitely exceeded my initial expectations, and I'm looking forward to many more rides in the future. It's safe to say that this purchase has been a fantastic investment!
Kudos to the team behind this electric bike for creating such an outstanding product. I'm thrilled with my purchase and would highly recommend it to anyone in search of a...

Canada on Aug 24, 2023

ArezArez: Pros: Good price, Fairly easy assemble, Nice looks
Cons: Not ready to ride after assembly, Need a lot of adjustments after assembly specially with breaks and gears, No after sales service center in Canada and Bike shops refrain from servicing ''internet bikes'' in Canada

The bikes arrived a day late but they refunded $50 to compensate for the inconvenience which was nice.

We ordered two and both needed tune-up with a technician. Bike shops don't accept working on these ''internet bikes'' so we had to pay cash to a technician working out of his home garage. Though the support team said they would reimburse us but they didn't and we ended up paying $180 out of pocket for full tune-up. The technician said the cogs of gears are low quality and not fully adjustable and even after adjusting, if pedaling uphills, still the chain jumps out of heavy cog and gets locked between the fork and the cog. A real pain in the neck! Also, the rear tire tube bursted and we paid
$40 for a change plus a new tube and the technician said There wasno sign of any puncture in the tire and it bursted because the tube was ''twisted'' inside the tire when assembled in the...

Canada on Jun 22, 2023

Wendy BouthotWendy Bouthot: We purchased 2 of the Heybike Cityscapes, one in black and one in white for my husband and I. When my husband was assembling the bikes, he found that the front wheel screw was missing from one of the boxes. We contacted Heybike through Amazon and received an answer right away telling us that they would send a screw as well as 2 mirrors at no charge for our inconvenience. In the meantime, we were impatient and went to our local bikeshop and purchased the missing screw so we could take the bikes for a ride. Just after my husband finished assembling his bike, i accidentally knocked over his battery and broke the ignition in it. It was impossible to turn the key to unlock or turn the battery on. I went to Heybike's website and found a battery cover which includes the ignition. It was only available on the U.S website and I was unable to pick a Canadian shipping address after I went to purchase it. After panicking a little, I sent Heybike (through Amazon) another message asking where I could purchase this battery cover. They offered to send it to us at no charge with the screw and mirrors and I would only have to pay $20 shipping. It took about 8 days to receive the items, but we were...

Canada on Nov 10, 2022