eufy Security Video Doorbell Kit - Keep Your Home Safe and Secure

Kindle Customer: I did my research and for battery operated video doorbells the Eufy one came out on top. I read or listened to all the information out there before making a purchase. I did the installation over the Labor Day holiday weekend. And therein lies my complaints!
If you need an unwired battery operated doorbell, the unit will be larger than a comparable wired one which means it may be too large to install on the wood framing around your front door. I have a brick house but didn't see anything in research that let me know there would be installation issues.
First to hold the bracket, the screws and anchors need a hole drilled out using a 15/64 (6mm) size masonary drill bit.
This is not a bit in your normal drill bit kit and it would have been great to be informed up front that it would be required. The size is not one routinely carried by Lowes in stock so I ended up getting the next size down which is closest to the 15/65 size. Plan on spending about $9.00 for the masonary drill bit that you will use one time in your life! Why they didn't make the anchors/screws a more standard size is a mystery.
Second once you have spent hours trying to find someone who has the bit, you...

United States on Sep 08, 2020

Ed Wood: Revised 17 July 2020

Eufy customer service reached out to me shortly after my post of the initial review. They asked if I would be willing to work with them to troubleshoot the issue. Since my issue was not critical and did not affect functionality or security, I agreed. Over a series of days, I performed tests and uploaded logs to their support staff, and any time that I had questions or comments, they replied to me quickly. Ultimately, the problem could not be resolved, and they replaced the doorbell without question. Now that I've been using the doorbell for close to a month, I can say that I am thoroughly satisfied with it. It is responsive, has great video quality, saves video locally instead of the cloud, can be powered by battery or existing wiring, can use existing doorbell chimes, chimes on the Homebase hub, chimes and announcements on Amazon Alexa. I have nothing but positive comments about this device and Eufy's customer service (thanks Daisy).

I'm leaving the original review below, because it documented my observations and discoveries when I first installed the doorbell, and they may be helpful to new users. Any problems that I experienced in the original...

United States on Jun 18, 2020