Arlo Video Doorbell + Arlo Essential: High-Definition Video Quality for Home Security

LI Fella: I RARELY write reviews but felt so compelled to write this with all of my frustration. The whole doorbell, homebase, outdoor ultra camera has been a disaster.

It’s been 3 years since my initial purchase and I’ve gone through 2 doorbells and 2 outdoor ultras.

My first doorbell frequently showed offline on the app and required power cycling followed by a restart of the base in order to fix. After being exhausted by the frequent restarts, I purchased a replacement after 2 years. The second is better but still requires the occasional power cycling when showing offline in the app.

The outdoor ultra camera IS THE WORST. I’ve had this replaced already one time by Arlo. It’s literally 30 ft from the base but always complains about weak wifi connectivity. It has appeared offline in the app twice as often as the doorbell and has also required power cycling followed by a restart of the base. I bought a new battery as well since the previous was completely gone but my ultra has struggled to keep it above 5%.

I don’t know if I bought these devices when Arlo was first starting or what but it’s been a disaster for me. Customer service is...

United States on Jun 24, 2023

Jameel Brooks: Great product.

United States on Jun 07, 2023

Gregory A: After a few weeks of using the Arlo Ultra camera and video doorbell we are impressed. It was easy to set up and connect. Image quality is way better than others that we have seen. We did hire an electrician to connect the doorbell to replace our older doorbell and chime.... mainly because we leave electrical needs to the experts. If you are comfortable doing it on your own it didn't appear that difficult.
After a few days of using the camera and doorbell we did have an issue with not being able to connect ..... we contacted tech support and they quickly shared that they were having systems issues for a couple of hours. When those were resolved our system popped back online. Overall we are very pleased.

United States on Aug 30, 2020

Amazon Customer: I’m replacing all of my next equipment and I have to say that both services offer pretty equivalent features in terms of alerts and form factor. I like the idea of the battery based system. The main downside to battery based cameras for my front yard is that it’s almost constantly getting triggered because of people walking or cars passing. I went through a while charge the first day. Adjusting the sensitivity of the camera seems to be helping reduce the number of detections. The activity zones are a bit finicky. I don’t know for sure if it’s actually respecting them or not because I’ve clearly set the zones feet away from the sidewalk but it still triggers a recording every time someone walks by. I’m hoping Arlo will continue to refine their software and improve the usability of things like activity zones. It would also be fantastic if, when opening the app to the home screen, the cameras would immediately start showing a live stream. Having to activate each one individually is time consuming as each takes a moment to turn “on” and begin streaming. Overall though these are just quirks that will either improve overtime or I’ll get used to.

United States on Jun 28, 2020

brian lawrence: Easy setup, put them almost anywhere as long as they get a signal from the hub. Color night vision, if you have a prowler, you can tell the police what COLOR clothes they have on or what COLOR vehicle. You can add the wireless Arlo lights like I did, and have them all connected. You can control all devices from your smartphone with the free app. Also, they are compatible with Google assistant and Alexa. Sitting in front of my TV, I say hey Google, show me the driveway and my live camera view comes on my TV. Just love the quality and versatility.

United States on Mar 26, 2020